Vacancy Description
Job Goal:-
ERP Project Manager is in charge to manage the
software implementation process and to manage technical support to clients and
resellers for our software applications used in the markets.
Pioneers' ERP Project Manager is engage in deep
problem solving not necessarily related to our products themselves. While some
cases simply involve providing instruction or directing the user to
documentation, the majority of cases involve critical thinking and problem
solving skills.
Job Duties:-
- Manage the software implementation process.
- Provide exceptional support to end-users
- Respond to e-mail and telephone support
requests
- Remotely connect to users’ computers,
determine minimal use-case to recreate issue, solve
- Useing deductive problem solving skills to
investigate and solve a broad range of problems each day
- Analyzing each support request for root
cause, determine if the issue could be prevented by changes in the software or
business processes, and outline change recommendations
- Updating and creating online knowledgebase
articles to reduce support requests
- Capturing details of each support request in
Pioneer’s ticketing system
- Acting as liaison between users and
development
- Helping test fixes provided by development
and incorporate them into client sites
- Working closely with development to make
Pioneer’s software more intuitive, easier to deploy and easier to support
- Helping the Pioneers sales team
- Providing pre-sales technical support as
needed
- Recognizing end-users’ need for additional
products and services
Qualifications:
- A passion for solving problems and learning
how things workAbility to interact effectively with both non-technical users
and highly technical users
- Ability to prioritize and balance multiple
tasks
- Willingness to research and figure out
complex software and IT systems
- A desire to make things more efficient - we
are looking for someone who enjoys initiating change
- Excellent follow-through with minimal
management
- An excellent financial knowledge with an
excellent experience in ERP.